Fine Krpice d.o.o., a company that deals with fashion design and through its website www.garderobastore.hr provides service information and an online store (web shop).
GENERAL TERMS AND CONDITIONS OF USING THE WEBSITE AND WEBSHOP SERVICE
1.1 In these General Terms and Conditions, the terms in bold letters shall bear the following meaning:
For the purpose of these Terms and Conditions GARDEROBA CONCEPT STORE refers to the company FINE KRPICE d.o.o. having its registered office at Zagreb Đorđićeva 23 registered with the court register of the Commercial Court in Zagreb under the company registration number (MBS) 4655800, PIN (OIB) 22171841140.
WEBSITE means all web pages owned by GARDEROBA CONCEPT STORE/Fine Krpice d.o.o..
User means every natural person with permanent or usual residence in the Republic of Croatia or outside the Republic of Croatia accessing the Website. The term User also refers to Registered User or the Buyer in this document. Registered User is every natural person with full business capacity, registered for the use of the WEBSHOP service on the Website, with permanent or usual residence in the Republic of Croatia or outside the Republic of Croatia.
WEBSHOP service is every service that enables Registered Users to purchase the Garderoba Concept Store products through the Website.
1.2. By accessing the Website via appropriate technological means of access and by using the Website, the User undertakes to comply with these General Terms and Conditions and agrees to be subject to the provisions of these General Terms and Conditions.
2.1 By accessing our Website, the User undertakes not to:
- use the Website in any way that is contrary to the regulations currently in force;
- place on the Website or distribute through the Website any content which is contrary to the regulations, including, but not limited to harmful, threatening, disturbing, vulgar, pornographic content, discriminatory content conducive to hatred and racial hostility or content which violates other people's rights and interests;
- alter, delete or destroy any data on the Website;
- use the Website to violate rights of third parties, including confidentiality, intellectual property rights or other rights or interests of third parties;
- use the Website to send electronic mail contrary to these General Terms and Conditions;
- post or share through the Website any illegal software, including, but not limited to viruses, spyware, Trojans, spams or the like.
2.2 Documents, data and information published on the Website may not be reproduced, distributed or in any way used for commercial purposes without an express consent of GARDEROBA CONCEPT STORE, or in any way that may cause damage to GARDEROBA CONCEPT STORE or any third party. Documents, data and information published on the Website may be used only for the individual needs of Users, in full respect of all copyrights and property rights, and the rights of third parties.
2.3 By using the contents of the Website, the User accepts:
- all risks arising from the use of the Website
- and agrees to use the contents of the Websites exclusively for personal purposes and at his/her own responsibility.
2.4 GARDEROBA CONCEPT STORE waives any liability:
- which may in any way arise from or is in connection to the use of the Website
- for any actions of Users arising from the use or misuse of the contents of the Website
- and for any damage that may arise for the User or any third party in connection with the use or misuse of the contents of the Websites.
2.5 The Website may include documents, data, information and links to other web pages created by third parties, which shall, to the extent that is necessary and possible, be marked as such. GARDEROBA CONCEPT STORE has no control over the said documents, data, information or other web pages and fully waives any responsibility, including, but not limited to the accuracy, completeness and the availability of the contents of the web pages created by third parties. GARDEROBA CONCEPT STORE waives all responsibility for any content of such third party web pages, and for any products or services acquired through such third party web pages. Such third parties shall not be deemed in any way connected with GARDEROBA CONCEPT STORE solely on the basis of the link to the Website concerned.
2.6 GARDEROBA CONCEPT STORE reserves the right to change the contents of the Website, the right to remove the Website, and the right to restrict access to the Website, without any prior notice, and shall not be held liable for any consequences which might arise from such changes, removal or restrictions.
2.7 GARDEROBA CONCEPT STORE shall not be held liable for any consequences which might arise from the unavailability of the Website for any technical reasons.
2.8 GARDEROBA CONCEPT STORE reserves the right to change the price of its products.
2.9 GARDEROBA CONCEPT STORE reserves the right to prevent access to the Website, IP addresses or Users that engage in actions contrary to these General Terms and Conditions, and shall not bear any liability for this.
2.10 GARDEROBA CONCEPT STORE shall not in any way be responsible to users for the costs they bear for using computer equipment and telecommunication systems for the purpose of accessing the Website and the WEBSHOP Service.
3.1 The User accepts that the entire contents of the Website are the exclusive property of GARDEROBA CONCEPT STORE or its authorized persons.
3.2. Breach of these Terms and Conditions may start civil proceedings and / or lead to criminal prosecution against the perpetrators of violations of copyrights, trademark rights, or the rights of any other form of intellectual property.
3.3 Use of the Website provides the User with limited, non-exclusive, non-transferable and revocable permission to use the Website contents by browsing them for personal use.
3.4 GARDEROBA CONCEPT STORE does not transfer to the User any rights in relation to the content of the Website, and prohibits the use of the contents of the Website other than in conformity with these General Terms and Conditions and the instructions on the Website.
3.5 The User is especially not entitled to download, duplicate, alter, edit, distribute, show, delete, send, sell, resell, adjust, change the content, create derivatives, incorporate it in other web pages or media or use it in any way other than for personal home use, respecting the third party copyrights.
3.6 The User may be expressly permitted to download certain content from the Website. In such case, the User undertakes that such content shall be used exclusively for personal use, and that he shall in relation to such content fully comply with the provisions of these General Terms and Conditions, respecting the third party copyrights.
3.7 GARDEROBA CONCEPT STORE is not liable for any breach of copyrights by the User for the purpose of uploading data to the Website, including photographs and documents, and shall upon invitation and based on the evidence on third party copyrights remove them from the Website as soon as possible. If Users upload data on which they have copyright, by doing this they allow that such data become exclusive property of GARDEROBA CONCEPT STORE and GARDEROBA CONCEPT STORE shall be entitled to use them for commercial purposes, without limitations and compensation.
4.2 By marking specific boxes on the Website, it is deemed that the User agrees to the collection, use, processing and transmitting of personal data necessary for the use of the Website, including, but not limited to:
· the consent that GARDEROBA CONCEPT STORE may process the personal data provided in accordance with the provisions of the Personal Data Protection Act for the purposes of its own records and providing of other services, creating customer databases,
informing of new products and services, and improving of services, and that GARDEROBA CONCEPT STORE may provide such data to third parties for the purpose of performance of the service, protecting the interests of Users and GARDEROBA CONCEPT STORE, and preventing potential misuse;
· the need to have better insight and understanding of the individual needs and requirements of Users, as well as to develop the best quality for all GARDEROBA CONCEPT STORE services, to the satisfaction of Users;
· providing data to other persons necessary for the performance of the above specified purposes;
4.3 GARDEROBA CONCEPT STORE shall keep personal data for just as long as necessary for the purposes specified in these General Terms and Conditions. After the expiration of the said term, the personal data shall be destroyed, deleted or made anonymous in a way that ensures that the security of personal data is maintained. GARDEROBA CONCEPT STORE shall not disclose Registered User’s personal data to third parties.
4.4 GARDEROBA CONCEPT STORE shall ensure that personal data are kept in a safe place, including reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or changes to such personal data, accessible solely to authorized persons. GARDEROBA CONCEPT STORE shall enable Registered Users to have access to their personal data in its possession to make sure that the personal data are accurate, complete and updated.
4.5 For all questions related to the use of personal data, Users may contact GARDEROBA CONCEPT STORE directly.
4.6 If Users should request deletion of their personal data, GARDEROBA CONCEPT STORE shall remove such data, but by doing so, they agree that access to certain content on the Website is to be disabled.
4.7 The User guarantees that the personal data provided are complete, true, accurate and up-to-date.
5.1 GARDEROBA CONCEPT STORE uses the T-Com’s Pay Way which applies the most modern standards of data protection – the Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the data exchange between the T-Com system and the authorization centers of credit card companies is made over a private network that is protected from unauthorized access by a double-layer firewall.
6.1 Use of the WEBSHOP Service is available only to Registered Users who are of age and have full legal capacity, as confirmed by using the WEBSHOP Service.
6.2 The registration of users is carried out on the Website, where the User is obliged to enter specific personal or other data and accept the use of such personal data.
6.3 Upon successful registration, the Registered User is assigned a user name and a password which are used to authorize the use of the WEBSHOP Service. The Registered User must keep his user name and password secret. If the user suspects unauthorized use of his user name and/or password, he shall be held liable for any costs incurred through the use of his user name and/or password up to the moment he notifies GARDEROBA CONCEPT STORE through contacts published on the Website of his suspicions of unauthorized use. The user is also responsible for all non-permitted activities authorized and carried out under his user name and/or password.
6.4 By registration, the user confirms and declares:
· that he fully accepts these General Terms and Conditions, especially in the part relating to the WEBSHOP Service;
· that the provided personal data is complete, accurate, true and up-to-date;
· that he grants to GARDEROBA CONCEPT STORE the express consent that GARDEROBA CONCEPT STORE may process the personal data provided pursuant to the provisions of the Personal Data Protection Act for the purposes of its own records and providing of other services, creating customer databases, informing of new products and services, and improving of services, and that GARDEROBA CONCEPT STORE may provide such data to third parties for the purpose of performance of the service, protecting the interests of Users and GARDEROBA CONCEPT STORE, and preventing potential misuse;
7.1 The Registered User hereby accepts that the purchase through the WEBSHOP Service is carried out in a way that the Registered User buys products available through the WEBSHOP Service, designated as "Products" or “Articles” in a way to choose them based on a picture, identification number and/or designation and basic description of the product. The pictures of products are only illustrative, and are not always and in all detail identical to the products actually available. In view of the possibility of individual adjustments to the computer screen, differences in the way in which the human eye might perceive the color of products and the like, GARDEROBA CONCEPT STORE does not guarantee that the colors of products are identical to the colors that the User sees on his computer screen.
7.2 Products are ordered by electronic means. Once he has ordered the product, the User becomes the Purchaser. Upon clicking on the "Add to Cart" icon, the selected product is placed into the virtual consumer cart. In the cart Purchaser may increase the number of articles (bought products), delete or change the chosen products. To proceed with the process and buy the chosen articles, it is necessary to click on "Buy” where the selected articles are located. In order to quit the article purchase click “Quit”. Products are regarded as ordered at the moment the Registered User (Buyer) completes the ordering process. Upon completion of the ordering process, a notice will be sent to the e-mail address you provided to register as the User (Buyer), confirming the receipt of your order. The order will be confirmed by GARDEROBA CONCEPT STORE within 24 hours upon the completion of the ordering process.
7.3 If GARDEROBA CONCEPT STORE is not able to deliver a particular ordered product, the Buyer shall be contacted by phone or e-mail within 48 (forty-eight) hours and informed thereof. The Buyer may cancel the order at any time, but not later than within 14 days from the date of receiving the delivery. The order will be considered cancelled if GARDEROBA CONCEPT STORE is notified by the Buyer of the cancelation via e-mail before the Buyer takes over the delivery from the courier, or when the returned goods (sent back to GARDEROBA CONCEPT STORE within 14 days of being received by the Buyer) are received by GARDEROBA CONCEPT STORE and accepted as eligible for refund.
7.4 The order will be confirmed by GARDEROBA CONCEPT STORE within 24 hours (1 working day) upon the completion of the ordering process.
8.1 The prices of products are shown in Croatian Kuna ("HRK") and include value added tax pursuant to the laws applicable in the territory of the Republic of Croatia, i.e. where the registered office of GARDEROBA CONCEPT STORE is located.
8.2 GARDEROBA CONCEPT STORE may offer group or individual discounts purchases through the WEBSHOP Service which may be limited to a specific time period or for the purpose of particular sales, that is a particular product type, group or category (brands). The products with discounts shall be clearly marked along with the discount for that particular product.
8.3 GARDEROBA CONCEPT STORE reserves the right to change the prices of products until the moment the purchase is confirmed.
8.4 By confirming the purchase, Registered Users complete the purchasing process through the WEBSHOP Service. The purchase contract is made at the moment of payment receipt.
8.5 Shipping charges for purchased products are not included in the price of products specified on the Website.
9.1 Registered Users may pay for products by:
Following credit cards are accepted:
9.2 In the case of payment by credit card the authorization is carried out automatically.
9.3 GARDEROBA CONCEPT STORE shall bear all manipulation costs of the User credit card authorization.
9.4 Only after a successfully completed authorization will the Registered User be able to perform or continue with the purchase through the WEBSHOP Service. In the case authorization is not obtained, the purchasing process is terminated. The Registered User shall receive a confirmation by electronic mail or Website whether the authorization was successful or unsuccessful. The Registered User is responsible for the accuracy of the data stated in the course of using the WEBSHOP Service, which must be complete, accurate, true and up-to-date.
10.1 GARDEROBA CONCEPT STORE may also offer you instalment purchase available only to Registered Users in the Republic of Croatia pursuant to the GARDEROBA CONCEPT STORE conditions.
10.2 Number of instalments and instalment purchase terms and conditions shall be specifically stated on the Website.
11.1 Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia.
11.2 For all products with shipping address in the Republic of Croatia there is shipping free of charge on all orders over 2.500,00 kn. Otherwise shipping is charged 50,00 kn.
11.3 For all products with shipping address in the EU *shipping price is between 200 and 400 HRK, according to the price list. If applicable, delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
* except for Finland, Greece and Ireland where the shipping cost is 450 HRK.
11.4 For shipping to Bosnia and Herzegovina, Kosovo and Montenegro, shipping is charged 350 HRK, and to Serbia and North Macedonia 400 HRK. Shipping to Norway is charged 600 HRK and to Turkey 950 HRK.
Shipping to other countries will be available at specific request sent to GARDEROBA CONCEPT STORE via e-mail and the shipping will be calculated on the case by case basis according to the GLS price list, except for air shipping destinations where UPS price list applies. This shipping cost will be defined and confirmed by GARDEROBA CONCEPT STORE together with the Order confirmation no later than 48 hours from the moment email was sent by the Buyer.
Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
11.5 After GARDEROBA CONCEPT STORE confirms an order within 24 hours (1 working day) from order completion and if the delivery is due on non-working days, within 48 hours, the delivery period starts and the purchased products shall be delivered to the Registered User within the following deadlines:
- up to 3 business days for the area of the City of Zagreb,
- up to 7 business days for other areas of the Republic of Croatia,
- from 5 to 12 business days for islands in the Republic of Croatia,
- up to 15 business days for other areas outside the Republic of Croatia
11.6 In case of a foreseen delivery delay due to force majeure and/or fault which cannot be attributed to GARDEROBA CONCEPT STORE and if for any reason the Registered User (Buyer) is not available at the contact number he provided upon registration in order to be informed about this, GARDEROBA CONCEPT STORE is not responsible for the delay of delivery.
11.7 The delivery to the user will be made at the address for delivery provided upon User (Buyer) registration, and if the Registered User (Buyer) is not found or does not receive the delivery at the address provided as the address of delivery, a notice shall be left with the number that he can contact, or the delivery may be taken over by a third party (an adult member of the household, person authorized by the Registered User) on presentation of a document for personal identification.
11.8 The Registered User shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the Registered User confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.
11.9 If the Registered User refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact GARDEROBA CONCEPT STORE by electronic mail or telephone within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, GARDEROBA CONCEPT STORE undertakes to perform a new delivery within the prescribed delivery period on request of the Registered User if a product concerned is available on stock with GARDEROBA CONCEPT STORE, and if the said product needs to be ordered from the supplier, the specified period shall be prolonged for the period needed for the supplier’s delivery without additional charges for the delivery or GARDEROBA CONCEPT STORE shall make a refund, in line with the request of the Registered User.
11.10 If the Registered User fails to take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, GARDEROBA CONCEPT STORE reserves the right to demand compensation of the expenses incurred.
The conclusion and termination of the sales contract
12.1. These Terms as well as certain sales conditions indicated with information on certain products constitute an offer by GARDEROBA CONCEPT STORE to conclude the Contract, and the user as a customer accepts it by making orders or otherwise determined by these Terms. Thereby, it is considered that the contract between the user and GARDEROBA CONCEPT STORE has been concluded in accordance with the conditions of sale set out in these Terms.
12.2 The subject and the commercial purpose of the Contract is the purchase of selected products or services through GARDEROBA CONCEPT STORE WEBSHOP by paying the appropriate fee – price of the respective product or service. The Contract is concluded by means of distance communication (distance contract) over the Internet.
12.3. The Contract enters into force and is binding from the moment the order is completed, method of payment selected and receipt created.
12.4. The user may unilaterally terminate the Contract within 14 (fourteen) days without giving reasons by sending the filled in and signed Cancellation of the Purchase Agreement Form to GARDEROBA CONCEPT STORE via e-mail firstname.lastname@example.org and sending the received goods back to GARDEROBA CONCEPT STORE, Martićeva 17, 10000 Zagreb.
12.5. If a registered user unilaterally terminates the Contract, the purchase refund will be made, except for delivery costs, without delay only if the goods are sent back to GARDEROBA CONCEPT STORE no later than 14 days from the date of delivery. The refund will be made only after GARDEROBA CONCEPT STORE receives and inspects the goods that have to be undoubtfully unused and in original packaging.
The Buyer is free to choose the return method since the return shipping cost will be born by the Buyer, however thus taking the responsibility of the goods being delivered to GARDEROBA CONCEPT STORE in the exact same shape as they have been initialy received by the Buyer.
The purchase refund will be executed in the same way that the Buyer made the payment.
12.6. The registered user is obliged to deliver the products or to send them to GARDEROBA CONCEPT STORE, Martićeva 17, 10000 Zagreb, without unnecessary delay and in any case no later than 14 (fourteen) days after the receipt of the ordered goods. The direct costs of the reimbursement of products are borne by the registered user.
12.7. The registered user is responsible for any impairment of the products resulting from the handling of the products, except for what was necessary to determine the nature, characteristics and functionality of the products.
In case of damage to the original packaging, or if the product was used, which will be detected after GARDEROBA CONCEPT STORE receives the returned item/s and inspect them, GARDEROBA CONCEPT STORE is not required to make a refund.
In case of claim, if GARDEROBA CONCEPT STORE undoubtedly determined that a product complaint is unjustified or that the ordered product is defective due to inadequate handling or use, again GARDEROBA CONCEPT STORE is not required to make a refund or to supply a replacement product.
In both above cases, the registered user will be notified and the product will be returned to the user at his expense with a written explanation of the reasons for not accepting a refund or replacement request.
12.8. According to the Consumer Protection Act, the relationship between the consumer (registered user) and the seller in the event of material defect on the product is subject to the provisions of the Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 75/15) for material defects.
The consumer is obliged to notify the seller of any visible deficiencies without delay and no later than within 2 months of the day when he or she has discovered the disadvantage.
As a seller, GARDEROBA CONCEPT STORE is not liable for material defects of items sold after two years from the date of sale of the item.
13.1 For Registered Users (Buyers) with permanent or usual residence, i.e. registered office outside the Republic of Croatia, paying in a currency other that the Croatian Kuna (HRK), all payments shall be effected in Croatian Kuna (HRK), and the amount Buyers credit card is debited for shall be determined by virtue of conversion of the price from Euro (EUR) into Croatian Kuna (HRK) pursuant to the current exchange rate of the credit card company through which the credit card payments are being done. In any case, GARDEROBA CONCEPT STORE cannot be held responsible for the exchange rate applied by the Credit Card company chosen by the registered user.
13.2 When charging Buyers credit card, the same amount is converted into Buyer local currency at the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the approximate price in EUR stated on the GARDEROBA CONCEPT STORE website.
14.1 GARDEROBA CONCEPT STORE shall not be held liable for any damage that might be incurred to the Registered User and third parties:
- as a result of unauthorized use of the user name and password or in connection with such use
- or any damage that arises from the use or misuse of the WEBSHOP Service, provided that the damage is not attributable to GARDEROBA CONCEPT STORE
- or any damage that might arise from an interrupted Internet connection while using the WEBSHOP Service
14.2 Use of the WEBSHOP Service shall be governed by the provisions of the applicable Electronic Commerce Act and other laws and regulations relating to the rendering and use of such Services.
15.1 GARDEROBA CONCEPT STORE reserves the right to amend these General Terms and Conditions without prior notice. Registered Users shall review the General Terms and Conditions in force each time they use the Website, and in particular the WEBSHOP Service. The General Terms and Conditions in force shall be published on the Website.
15.2 The General Terms and Conditions in force at the time of receiving the price for the ordered product shall apply to the use of the WEBSHOP service.
15.3 Any and all disputes which might arise from these General Terms and Conditions shall be settled before the competent court in Zagreb (Republic of Croatia).
15.4. By special regulation of the European Union from 15 February 2016, disputes throughout the EU related to online purchasing can be solved through the Online Dispute Resolution platform which can be accessed here:
Resolution platform which can be accessed here:
This means that if you encounter a problem during online purchases within the EU (defective product, inability to exchange the product, etc.), you can file a complaint at the link above.
The platform can be used by consumers and traders, and a complaint can be filed in any of the 23 official EU languages.
DATA ON THE POINT OF SALE
GARDEROBA CONCEPT STORE/FINE KRPICE D.O.O.
ADRESA: MARTIĆEVA 17, 10000 ZAGREB
Tel/fax +385 (0)1 7701177
VAT No. 22171841140
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