Shipment and fees

Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia. 

For all products with shipping address in the Republic of Croatia the shipping is free of charge.

Free EU shipping for orders from €200 and above. For delivery in the EU * that are bellow the prominent price the shipping is between €30,00 and €55,00 according to the price list. If applicable, delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

* except for Finland, Greece, Ireland, Portugal, Spain, Sweden, where the shipping cost is €60,00.

For shipping to Bosnia and Herzegovina, Kosovo and Montenegro, shipping is charged €50,00, and to Serbia and North Macedonia €55,00 HRK. Shipping to Norway is charged €80,00 and to Turkey €130,00.

Shipping to other countries will be available at specific request sent to GARDEROBA CONCEPT STORE via e-mail and the shipping will be calculated on the case by case basis according to the GLS price list, except for air shipping destinations where UPS price list applies. This shipping cost will be defined and confirmed by GARDEROBA CONCEPT STORE together with the Order confirmation no later than 48 hours from the moment email was sent by the Buyer..

Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

After GARDEROBA CONCEPT STORE confirms an order within 24 hours from order completion and if the delivery is due on non-working days, within 48 hours, the delivery period starts and the purchased products shall be delivered to the Registered User within the following deadlines:

    - up to 3 business days for the area of the City of Zagreb,

    - up to 7 business days for other areas of the Republic of Croatia,

    - from 5 to 12 business days for islands in the Republic of Croatia,

    - up to 15 business days for other areas outside the Republic of Croatia

In case of a foreseen delivery delay due to force majeure and/or fault which cannot be attributed to GARDEROBA CONCEPT STORE and if for any reason the Registered User (Buyer) is not available at the contact number he provided upon registration in order to be informed about this, GARDEROBA CONCEPT STORE is not responsible for the delay of delivery.

The delivery to the user will be made at the address for delivery provided upon User (Buyer) registration, and if the Registered User (Buyer) is not found or does not receive the delivery at the address provided as the address of delivery, a notice shall be left with the number that he can contact, or the delivery may be taken over by a third party (an adult member of the household, person authorized by the Registered User) on presentation of a document for personal identification.

The Registered User shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the Registered User confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.

If the Registered User refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact GARDEROBA CONCEPT STORE by electronic mail or telephone within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, GARDEROBA CONCEPT STORE undertakes to perform a new delivery within the prescribed delivery period on request of the Registered User if a product concerned is available on stock with GARDEROBA CONCEPT STORE, and if the said product needs to be ordered from the supplier, the specified period shall be prolonged for the period needed for the supplier’s delivery without additional charges for the delivery or GARDEROBA CONCEPT STORE shall make a refund, in line with the request of the Registered User.

If the Registered User fails to take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, GARDEROBA CONCEPT STORE reserves the right to demand compensation of the expenses incurred.